Privacy Policy

Australia — www.amphea.com.au

Updated: 25 August 2026

This Privacy Policy describes how Amphea (“Amphea”, “we”, “us”, or “our”) collects, uses, holds, and discloses your personal information when you visit or make a purchase from www.amphea.com.au, or otherwise deal with us. Amphea is operated by Amphea Pty Ltd (ABN 84 701 548 049 / ACN 701 548 049).

We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised policy on the Site and update the “Updated” date.

Personal Information We Collect

The personal information we collect depends on how you interact with us, and may include:

•      Contact and order details — name, shipping and billing address, phone number, email, and order information.

•      Account information — username and password (if accounts are enabled).

•      Customer support information — anything you choose to include when you contact us.

•      Website usage information — collected automatically through cookies, pixels, and similar technologies, including device and browser information, your IP address, and how you interact with our Site.

•      Information from our service providers — such as our platform (Shopify), payment processors, and analytics and advertising partners.

How We Use Your Personal Information

•      To process payments, fulfil and ship your orders, manage returns, and send transactional messages about your account and purchases.

•      To send you marketing communications by email or SMS (where you have not opted out) and to promote our own products, including through advertising on other websites and platforms.

•      To detect and prevent fraud and protect your account.

•      To respond to your enquiries, provide support, and improve our Site and services.

•      To comply with our legal obligations.

Cookies and Tracking

Like most websites, we use cookies, pixels, and similar technologies to operate and improve the Site, remember your preferences, run analytics, and support our own advertising. When we run advertising for our products, we use tools such as the Meta (Facebook) and Google advertising pixels. You can set your browser to remove or reject cookies, though this may affect how parts of the Site work.

How We Disclose Personal Information

We do not sell your personal information, and we do not share it with third parties for their own marketing. The information we collect is used to run our business and is kept within our control. We disclose it only in limited circumstances:

•      To service providers who help us operate — our platform (Shopify), payment processor, shipping/fulfilment partners, and email/SMS provider — who may use your information only to perform services for us.

•      Where you direct or consent to disclosure — for example, to ship your order.

•      Where required or authorised by law, or to protect our rights and the safety of our customers and others.

•      In connection with a sale or transfer of our business.

Overseas Disclosure

Some of our service providers (such as our platform and technology providers) may store or process your personal information outside Australia. Where we disclose information to overseas recipients, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.

Security and Retention

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, though no method of transmission or storage is completely secure. We retain personal information for as long as needed to provide our services, comply with our legal obligations, and resolve disputes.

Access, Correction and Your Rights

Under the Australian Privacy Principles, you may request access to the personal information we hold about you and ask us to correct it if it is inaccurate. You can opt out of marketing at any time using the unsubscribe link in our emails; we may still send non-promotional messages about your orders. To make a request, contact us using the details below.

Complaints

If you have a concern about how we handle your personal information, please contact us first and we will do our best to resolve it. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Contact Us

For any privacy question or to exercise your rights, contact us at help@amphea.com.au.