Shipping Policy

Australia — www.amphea.com.au

Updated: 25 August 2026

At Amphea, we want your shopping experience to be simple and transparent — including how we ship. This policy explains our delivery, costs, and tracking for orders placed on www.amphea.com.au.

Where We Ship

This shipping policy applies to orders delivered within Australia.

Shipping Costs

•      Orders of $29.95 or more: FREE shipping with full tracking.

•      Orders under $29.95: a flat shipping and tracking fee of $6.95.

•      Express Option: available on all Australian all orders for a fee of $9.95.

•      No Express option available for New Zealand at this stage.

 

All prices and shipping charges are shown in Australian dollars (AUD) and are inclusive of GST where applicable.

Shipping

•      All orders are shipped from within Australia via Australia Post, with tracking provided.

•      An Express Post option is available at checkout if you’d like your order sooner.

•      Accessories (such as ear domes, wax guards, and cleaning items) may occasionally be shipped separately, depending on stock levels — if so, each parcel is tracked.

Delivery Times

Once your order is placed, it is processed and dispatched promptly.

Please note: delivery times are estimates provided in good faith and are calculated in business days (Monday to Friday, excluding public holidays). Occasionally, delivery may take longer due to carrier delays, weather, peak periods, or circumstances outside our control. If your order has not arrived within the expected window, please contact us (help@amphea.com.au) and we’ll help track it down.

Tracking Your Order

Every order ships with full tracking. Once your order is dispatched, you will receive an email with a tracking number so you can follow your package all the way to your door.

Delivery Issues

If you experience any problem with your delivery — a delay, a tracking issue, or a package that appears lost — please contact our customer care team (help@amphea.com.au) as soon as possible and we will help resolve it and make sure your order reaches you.

Order Changes and Address Accuracy

Please make sure your shipping address is complete and correct at checkout. We’re unable to reroute or refund orders sent to an incorrectly entered address once they have shipped. If you need to change an order, contact us as quickly as possible and we’ll do our best to help before it is dispatched.

Questions?

For any shipping question, contact our customer care team at help@amphea.com.au.