Returns and Refund Policy

Australia — www.amphea.com.au

Updated: 25 August 2026

This Returns and Refund Policy applies to purchases made through www.amphea.com.au. Amphea is operated by Amphea Pty Ltd (ABN 84 701 548 049 / ACN 701 548 049).

Our 60-Day Money-Back Guarantee

We want you to be happy with your hearing aids. Hearing aids often take a little time to adjust to, so we give you a genuine chance to try them. If you are not satisfied — whether the product isn’t helping the way you hoped, or it simply isn’t right for you — you may return it within 60 days of receiving it for a refund, under the terms below.

How Returns and Return Costs Work

Please contact us before sending anything back, so we can look after your return and provide the correct return address and instructions.

•      If you are returning because you changed your mind or are not satisfied (60-Day Guarantee): you return the item to the address we provide. Your only cost is the return postage — you pay to send the item back to us. We cover everything else.

•      If the item is faulty, damaged, incorrect, or never arrived: we cover all costs, including return postage. You will not be out of pocket.

How to Start a Return — Email Us First

Every return begins with an email to help@amphea.com.au — include your order number and a short note on your concern. Hearing aids sometimes just need a small adjustment or a bit of set-up help, so where we can, we’ll reply with guidance to get them working for you. If that doesn’t solve it, we’ll authorise your return and send you the return address and instructions.

Returns must be authorised by us before you send them, and returns sent without an order number may be delayed. This first step protects your refund and lets us track your return.

Specific Return and Refund Situations

•      Faulty or defective product: contact us for instructions. We cover all shipping and return costs and provide a replacement or a full refund — your choice.

•      Damaged on arrival: send us photos of the damage within 48 hours of receipt. We’ll assess it and cover the associated costs.

•      Wrong item received: contact us and we’ll arrange the return at our cost and get the correct item to you.

•      Order never arrived: contact us so we can investigate with Australia Post. If it can’t be found, we’ll provide a full refund or replacement — your choice.

•      Cancelling an order: you can cancel before your order ships. If it has already shipped, follow the return process once it arrives.

Defects vs. Damage

If a returned hearing aid is confirmed to have a genuine manufacturing defect, we provide a full refund or replacement at no cost to you. Where a fault is instead caused by physical damage, water or moisture exposure, wax build-up or lack of maintenance, or unauthorised modification, it is not treated as a manufacturing defect and different terms may apply.

Important: this does not reduce your 60-Day Money-Back Guarantee — because the guarantee invites you to try the product, normal signs of use do not affect your right to a change-of-mind refund within 60 days.

Accessories and Consumables

For hygiene and safety reasons, unopened accessory packs and cleaning items may be returned within the 60-day window; opened or unsealed consumables — such as ear domes and wax guards — cannot be returned once opened. If you are returning consumables together with your hearing aids, they can be included in the same authorised return. Custom or personalised items are non-returnable. Any product-specific exceptions will be identified on the product page.

Refunds

•      Once we receive your return, we process approved refunds promptly and email you to confirm.

•      Refunds are made to your original payment method.

For change-of-mind returns, please send the item back in good condition with its packaging and any included accessories. Faulty items are, of course, exempt from this.

Your Rights

This policy is in addition to your rights under the Australian Consumer Law — it does not limit or replace them. We run our business on looking after our customers, not hiding behind fine print. If something’s wrong, talk to us and we’ll make it right.

About Our Products

Amphea hearing aids are supplied in Australia by Amphea Pty Ltd. They are imported and sponsored into Australia by our parent company, Dabee Corp Pty Ltd, and sold by Amphea under licence.

Questions?

For any question about returns or refunds, contact our customer care team at help@amphea.com.au, or visit our Contact Us page.